Free delivery within the UK

We will start work on your order
as soon as we received your
order confirmation

As mattresses are made to order
it can take a minimum of 15 working days to manufacturer adult mattreses and 10 days to produce a children`s mattress

Many ways to pay:
Visa, Mastercard, Paypal, Amex

All payments guarenteed

Come and see your order
being built, call us for details

All orders custome built just
for you

Mattress Care

Frequently asked questions

Guarantee

Privacy Policy

Terms and conditions

Terms & Conditions

This site is owned and operated by Platt & Hill Limited (Company number 00060275) (referred to as Platt & Hill," "we" or "us" "our"). Our registered address is at Belgrave Mill, Fitton Hill Road, Oldham, OL8 2LZ

By using or accessing this website and/or placing any order(s), you agree to be legally bound by these terms and conditions. All other terms and conditions, including those that may be proposed in any order submitted by you, are expressly excluded and shall have no effect.

Receipt by Platt & Hill of an order via our website does not constitute legal acceptance of an order. Your order will be deemed to have been accepted by us only once you have received written confirmation of our acceptance. We reserve the right to refuse your order for any reason we see fit.

These terms relate to sales over the Internet only.

 

1.         VAT

All of our quoted prices are inclusive of VAT at the prevailing rate, however adjustments will have to be made to comply with any change in rates or other legally imposed changes in respect of VAT.

 

2.         Payment

Full payment will be required at time of order.

 

3.         Delivery

We only deliver to the first floor of any house/apartment, except when arranged separately at time of order which may incur an additional charge. Please note delivery may not be possible in more remote areas of mainland UK. If you believe your delivery address is outside of the UK Mainland then please contact us before you attempt to place an order.

We will contact you to arrange delivery. You will be offered an initial delivery slot but if this is not acceptable we will offer a maximum of two alternatives. Target delivery dates will be arranged within our normal delivery areas on designated days, which we will notify to you. You must inspect all goods on delivery and advise us of any shortfalls or visible damage, we cannot accept any claim for damage where the product is not unwrapped and inspected at the time of delivery.

Where you have selected multiple products from us then we may need to make more than one delivery to you.

 

4.         Delivery dates

All delivery dates quoted at the time of your order are estimates. Whilst we make every effort to ensure that we honour estimated delivery dates, it is possible that circumstances beyond our control may cause delivery dates to be changed.

 

5.         Title

Ownership of goods shall remain with Platt & Hill and shall not pass to you until the agreed price together with all other sums due from you to Platt & Hill have been paid in full and goods have been delivered to your home. 

 

6.         Storage

If you cannot take the product within two weeks of us advising you of its availability, we will charge storage charges of [£                        ] per week for a maximum of four weeks, after which we deem the order to be cancelled.

This will not apply where a product is available earlier than the lead time indicated or where you have specifically stipulated by a 'Not before by date' at the point of order, as printed on your order.

 

7.         Disposal of old furniture

We cannot collect or dispose of your old furniture.

 

8.         Access

We will do our best to place the goods in the desired location, provided there is reasonable access. It is your responsibility to ensure that the product can be delivered into you home and into their chosen location. It is essential therefore that you discuss any possible restrictions on access into your home so that we can perform a risk assessment with you. You should think in particular about vehicle access, lifts and tight stairs etc. If windows or doors need to be removed in order for access to be gained it is your responsibility to arrange this at your cost and risk.

 

9.         Colours and finishes

Photographs displayed on our website and display models and samples in our stores are representative of the finished product. Whilst every effort will be made to match all colours and finishes, goods are supplied on the understanding that there may be slight dye, shade and grain variations, particularly with natural products such as wood. Leather products are made from quality hides and may not be uniform in colour or texture and will show natural marks and scars. Where stated, some images have been digitally created to illustrate the colour options available for this range. These colours will be affected by your monitor and by your printer and therefore may not be 100% accurate to the finished product.

 

10.        Size and description of product

All sizes quoted are approximate. Size and product descriptions are given in good faith. Products are manufactured to perform within the appropriate industry measurement tolerances.

 

11.        Variation in product specification

Due to the shortage of certain new raw materials, changes in legislation or safety requirements some products supplied by us may have minor technical alterations and could differ slightly in actual construction from the goods shown in sample or pattern form. Any changes that are made will result in a performance of an equally high or improved standard. The quality coding will remain the same and the quality guarantee will continue to apply.

 

12.        Guarantee

All goods supplied are guaranteed by us in accordance with our Guarantee. Your statutory rights are unaffected.

 

13.        General care

The product(s) supplied are to be used for the purpose and in the manner for which they were designed.

 

14.        Amending or cancelling your order WITHIN 7 days of placing your order (online only)

We will give you a full refund if you change your mind for any reason within 7 days of placing your order with us. After this date we will have in most cases a binding contract with our suppliers to supply or make your product. Any damaged goods must be reported within 7 days of the order being accepted and should be reported as such at the time of delivery for the query to be valid.

 

15.        Cancelling your order AFTER 7 days of placing your order

Our products are made to order and therefore no refunds or exchanges can be made after 7 days of placing your order unless there is an error on our part regarding the product specification, or the item is found to be faulty.

 

16.        Cancellations by Platt & Hill

We reserve the right not to accept an order if:

  • If we are unable to deliver the product to your area
  • If an item was incorrectly priced or described on the web site
  • If your payment was not authorised
  • If you have not complied with our terms and conditions of sale

 

If an order is cancelled by Platt & Hill, any payments made to us will be refunded within 30

days of the cancellation.

 

THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS.


Any Questions? Tel:0161 621 4400    
Fax:0844 824 7757