Mattress Care

Frequently asked questions


Privacy Policy

Terms and conditions

Mattress After care Instructions

  • Mattress size

    On delivery you may find that the mattress is shorter and narrower than the specified size, due to shrinkage during transportation. This is normal in a hand built mattress. Over the first few weeks of use the mattress will assume its correct size.

  • Air your mattress

    After its removal from the packaging, please leave your mattress uncovered in a well-ventilated room for a few hours to allow any condensation to escape. Air your mattress regularly to allow any naturally absorbed perspiration to evaporate. You will also notice that your new bed has an aroma of 'newness', this is normal and will soon fade if aired regularly.

  • Use a suitable base

    Do not use it on a base for which it was not designed. The life of a mattress can be severely shortened by use of an old or unsuitable base.

  • Protect your mattress

    No mattress is completely colourfast. We recommend that you use a suitable mattress cover to protect the mattress from body moisture or other liquids. Never use your mattress without bed linen.

  • Getting used to your new bed

    Chances are that the springs and upholstery in your old bed were not what they used to be, so your new bed may seem a little strange at first. Please allow time for your body to adjust to your new bed and for the fillings to settle.

  • Settlement

    From the first time you use your new mattress, the area you sleep on will appear lower than the surrounding area. Please do not be concerned, this is known as settlement and is perfectly normal.

  • Do not fold or bend your mattress

    When moving the mattress, please do not bend, roll or fold it, as this could distort the structure of the pocket spring unit. 

  • Look after your mattress

    The spring unit can be damaged if the mattress is subjected to excessive wear (e.g. jumping up and down on it) or repeated localized pressure (e.g. sitting on the edge of the mattress) so this should also be avoided. Misuse of the mattress in this way will invalidate your guarantee.

  • Our mattresses our no turn

    Our 'No Turn' mattresses feature modern, robust fillings that reduce the settlement of the mattress and therefore do not need to be turned. These mattresses will usually only have one sleeping side; this will be the side with the label on it. Although it will never need to be turned over, we recommend that you rotate the mattress from top-to-tail regularly, following the instructions above, so that the mattress wears evenly.

  • How to store your mattress

    If you have to store your mattress for any period of time please make sure it is stored flat and not on its side. Incorrect storage will distort the spring unit and cause the fillings to move and settle unevenly.

  • Cleaning of your mattress

    Do not use detergent or chemical cleaners as many of these products may damage the fabric or stitching. Vacuuming will lead to unnecessary disturbance of layer fillings and is not recommended. Dust and fluff can be removed from your bed by using a soft brush every few months or when necessary. Stains and spillages should be soaked up with an absorbent, dry cloth. Do not 'wet' the mattress to clean it as this could damage the upholstery.


Any Questions? Tel:0161 621 4400    
Fax:0844 824 7757