Mattress Care

Frequently asked questions


Privacy Policy

Terms and conditions


Thank you for choosing a mattress from The English Mattress, we wish to express our appreciation by offering you the very best product guarantee.

5 year product Guarantee

If you have purchased a mattress, in the unlikely event that a problem should arise due to either faulty material or poor workmanship, during the first 5 years from purchase we promise to replace or repair any part, or all of the product that is defective completely free of charge.


This guarantee applies only to goods purchased directly from The English Mattress Company and applies to product only where it has been used and maintained in accordance with the manufacturers guidelines and instructions. Please ensure that you read and comply with these Conditions and all Care Instructions fully detailed in the frequently asked questions area of the
company website.

The English Mattress Company reserves the right to:

  • request a 3rd party inspection of products before agreeing to carry out repairs/replacements.
  • Substitute materials or products of a comparable or higher quality if identical materials or products are not available
  • Replace if the product is found to have been mistreated in an unsanitary condition or damaged
  • Replace if a new mattress has been used with an existing, damaged bed to be of
    unsuitable quality;
  • Refuse service if the fault in a product is due to causes other than poor workmanship or faulty material

This guarantee does not affect your statutory rights.

Platt & Hill Ltd (Co Number: 00060275)  (Vat Number GB306 3667 63) whose registered office is:
Platt & Hill Limited trading as The English Mattress Company ,Belgrave Mill, Fitton Hill Road, Oldham, Lancashire OL8 2LZ
Tel : 0161 621 4400, Fax : 0844 824 7757 ,E-mail :



Any Questions? Tel:0161 621 4400    
Fax:0844 824 7757